Traditional call centers fall short of providing added value to their clients, especially if they’re not specifically aligned to the client’s industry.
For instance, as a home inspector, you need quick, accurate help to keep your busy schedules on track and maintain good relationships with clients. And, if you don’t get the right support, it can hurt your business.
Not All Call Centers Understand Your Business Needs
We covered the potential pitfalls of using generic call centers in a previous blog. In short, these call centers:
- Lack Industry Knowledge: Missed calls, impersonal service, and not knowing enough about home inspections can mean missed chances and unhappy clients.
- Don’t Offer Customized Help: Home inspectors need support that’s tailored to their needs, like scheduling and communicating with clients about home inspections.
- Only Offer Generic Communication: These services don’t have the right professional tone or know-how for building trust in a competitive industry.
- Don’t Offer Opportunities to Upsell: When a service claims to specialize in many industries, it often means it doesn’t really specialize in any. And if they don’t understand home inspections well, they won’t know when or how to offer extra services that could make you more money.
Specialized Customer Service: Bookings and Follow-Ups
Imagine a team at a company that has been servicing home inspectors exclusively for over 25 years, ready to talk to your customers. This highly-trained team understands the intricacies of the home inspection industry, and their goal is to help you sell, book, and manage your inspections.
This is the America’s Call Center (ACC) team.
The ACC team is well-versed in educating prospective clients on the inspection process, promoting your qualifications, and providing detailed price quotes. From gathering property information and scheduling appointments, to inspection appointment follow-up and logistics support, it’s all covered.
Leads, Logistics, and Leveraging Add-On Services
ACC’s services are integrated and customized to your operation and reflect ONLY your company’s brand. All services are specifically tailored to your needs and preferences.
Speaking of services, let’s talk about the services ACC offers beyond answering calls and booking inspections. These services can help you succeed, even during slow times.
ACC Scout: Lead Sourcing That Converts
ACC Scout goes beyond a simple lead generation solution, it provides a low-risk, cost-effective way to fill your calendar with booked appointments. ACC Scout handles the lead sourcing, so you don’t have to, unlocking a market of potential clients that traditional channels can’t reach. By leveraging national buying power, ACC negotiates competitive rates for these leads. You only pay a flat fee when an appointment is confirmed on your calendar, eliminating the financial risk of upfront marketing costs.
Upselling and Add-On Services
You can maximize your revenue potential by leveraging ACC’s expertise in upselling and add-on services. The ACC team offers ancillary services during each inspection appointment call, educating clients about their importance and ensuring their satisfaction. From additional tests to specialized services, ACC helps you provide extra value to your clients.
Efficient Order Processing and Logistics
Say goodbye to administrative headaches with ACC’s full order processing and logistics support. The team gathers detailed booking order information, including all follow-up communications with agents and clients, and prepares the inspection order for you. With our meticulous attention to detail, you can trust that every aspect of the process will be taken care of seamlessly.
Strategic Partnering for Success
When home inspectors partner with ACC they experience the benefits of a true extension of their inspection business. Because ACC focuses solely on serving home inspection companies, we’re committed to creating a flexible, personalized solution unique to you.
Making a Difference
As you can see, ACC’s broad range of customizable solutions can make the difference between maintaining and thriving, especially during the slower times.
“ACC has been an invaluable asset to my business. The first year they increased my inspection numbers by 38% and my total gross revenue by 20%. If you are on the fence about a call center, get off and give ACC a try!” – Jerry Endres, Owner of WIN Northwest Michigan
When home inspectors (like Jerry) turn to ACC for comprehensive, industry-specific solutions, they feel the impact immediately. Our services are tailored to your business and your success, and our team is here to help you grow and thrive.
Questions about leveraging ACC’s many services?
Contact ACC Client Services today to discuss how we can help you grow your business: [email protected] -or- 1-888-462-6153.
