Through economic ups and downs, highs and lows...we've been there for our customers. We are your smartest approach to growth and the essential partner that will make all the diference for your business. Contact us today to discuss how we can help.
For over two decades, ACC has acted as a true extension of our customers’ home inspection business. Our success is linked to their success. And that's why we'll always strive to be the best, most strategic partner they could ever have - providing the highest-quality, personalized office support and collaboration to drive their business success.
Over 20 years of experience means we've seen our customers deal with a lot of challenging periods. And we've partnered with them to help manage through those challenges and emerge stronger on the other side.
No doubt, there's been some serious challenges lately. And we've met those challenges with serious solutions for our customers. Because great partnerships are only great if you can measure their real value.
Providing exceptional service to our customers isn't something we just say. It's what we're all about. It's part of our DNA. We will always treat your business like it's our own. And you will always feel the difference.
Prior to partnering with ACC, I was losing business because I wasn’t always available to manage all my incoming leads. Since beginning with ACC four years ago, my number of inspections per year has increased by about 65%. That’s huge and I know ACC has played a large part in that increase. Clients and agents tell me all the time how friendly and professional my office staff is. Which is great, because my ACC team is eight hours away from me, but it’s like they are right here with me – helping to grow my business and acting as a true extension of my team. I can’t thank them enough!
Owner, ABC Inspections, LLC
Now more than ever, every lead that can turn into a potential customer is critical. But turning that lead into a customer and ensuring their experience is outstanding from start to finish is harder than ever. There's just no easy way around it. Customers are demanding more from customer service and they won't tolerate a poor experience. In fact:
70% of buying experiences are based on how the customer feels they are being treated.
(McKinsey & Company)
80% of customers say the experience a company provides is just as important as its products or services.
(McKinsey & Company)
67% of customers say they’d definitely be willing to pay more for a great customer experience.
(McKinsey & Company)
ACC customers see an average increase of 15% - 30% in revenue after starting services with us while paying an average of $2 - $5 an hour for those services. How is that possible? For starters, we've serviced ONLY the home inspection industry for more than two decades. And in that time, we've adapted and evolved our approach to servicing home inspectors into a way that gets massive results for our customers. From intelligent software to specialized agent training, our multi-channel expertise encourages engagement that increases satisfaction and drives conversion. A fancy way of saying, we absolutely crush customer service! In fact, we...
✓ Book more inspections for inspectors than the competition.
✓ Close more leads for inspectors than the competition.
✓ Sell more ancillary services for inspectors than the competition.
✓ Give more time back to inspectors than the competition.
✓ Create a better overall experience for an inspector’s customer than the competition.
"In the first year alone, ACC increased my inspection numbers by 38% and my total gross revenue by 20%!"
Owner, WIN Northwest Michigan
"In the first month I started working with ACC, they helped to raise my average inspection fee more than $40 per inspection!"
Owner, National Property Inspections
"We did 42% more inspections last year than the year before because of the help from ACC."
Owner & President, Inside and Out Property Inspection
Not only are we the #1 call center in the home inspection industry, but after two dedicated decades serving our amazing inspection industry, we've become the leading provider of professional services exclusively for home inspectors. We are the strategic partner you’ve been waiting for, and we’re here to dramatically improve your business and quality of life. No matter what size your business, the location in which you operate, or any special needs you may have, we've got a tailored solution to fit.
Ideal for inspection businesses needing help
Basic includes all of the these great
• Active Response
• Tailored Scheduling & booking
• Upsell Add-On Services
• Basic Order Preparation
• Brand Building
Starting at $219 per month*
Per-completed inspection fee: $24
*<200 inspections/year = $219
200 - 599 inspections/year = $319
$139 for each additional 400 inspections/year
Best value for growing inspection businesses
Pro includes everything in Basic,
• Extended Lead Follow Up
• Email & Text Management
• Enhanced Order Processing
• Extended Access Coordination
• Enhanced Customer Services
Starting at $239 per month*
Per-completed inspection fee: $25
*<200 inspections/year = $239
200 - 599 inspections/year = $359
$149 for each additional 400 inspections/year
Perfect for businesses
seeking rapid growth
Pro+ includes everything in Pro,
• Access Confirmations
• Third-Party Coordination
• Appointment Confirmation Calls
• Agent & Client Marketing
• Business Consulting
Starting at $319 per month*
Per-completed inspection fee: $29
*<200 inspections/year = $319
200 - 599 inspections/year = $469
$199 for each additional 400 inspections/year
If you are feeling any uncertainty in these times, good… you're normal. But take comfort in knowing that not only did ACC make it through the last recession and come back stronger, but they also helped their clients, just like me, come back too. Words cannot adequately express my gratitude for all the help, kindness, and patience ACC has extended to me over the years.
Owner, HomeStudy Inc.
We know home inspectors and their businesses get hit pretty hard in any economic downturn. However, our job as a strategic partner to our customers is to not only minimize negative impacts during an economic downturn, but actually develop solutions that keep them moving forward - making the most of every opportunity during that period. Also, to maximize their opportunities when the economic pendulum begins to swing the other way. And lately, that pendulum has begun to swing! The question is, are you in an optimal place to take advantage? Are you gobbling up market share right now? Are you creating a customer experience that is truly exceptional? Whatever your situation, we can help. Guaranteed. Let's get growing together!