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Category Archives: news

STOP MARKETING. START BRANDING. – Part 1
29 Apr

STOP MARKETING. START BRANDING. – Part 1

Part 1 of 2


We are knee-deep in the middle of a global pandemic. And as we continue to navigate this current landscape and uncharted waters amid coronavirus, a lot of businesses are finding themselves in challenging situations. For home inspectors, many of you have begun to see a significant dip in your booked home inspections. In other, more severe situations, your business has been completely shut down due to stay-at-home orders for your state. Whatever your current situation, it’s impossible to ignore the reality that during a time of year when home inspection business begins to really boom, the opposite is actually occurring. Read more »

Not so Fast Revenue… Profit is Just as Critical for Your Inspection Business to Succeed
15 Feb

Not so Fast Revenue… Profit is Just as Critical for Your Inspection Business to Succeed

Every business owner knows revenue is vitally important to the success of any business. Without revenue, there is no ongoing business or continued growth, no way to pay the costs of running the business…and ultimately, without sufficient revenue, no viable business to speak of at all. Read more »

Success and the Home Inspection Business Life Cycle
23 Aug

Success and the Home Inspection Business Life Cycle

The very moment a home inspector makes the decision to start their own business, the life cycle for that inspection business has begun.

While there are variations in the business life cycle phases for smaller businesses vs. larger corporations, the concept is still the same. The business begins, it grows, it reaches a maturity, and then it experiences a rebirth/renewal or simply falls into decline.

Read more »

Six Signs That It’s Probably Time to Make the Leap for Your Inspection Business
12 Jun

Six Signs That It’s Probably Time to Make the Leap for Your Inspection Business

As a home inspector, you’ll reach several milestones throughout your career. One of those milestones is when to engage the help of an integrated customer service and call handling solutions business. For some of the most successful inspection businesses in our industry today, making that decision was the first step toward truly accelerating their business growth.

As much as you might like to, you just can’t do it all by yourself. If you’re on the fence about taking the step towards hiring an integrated customer service and call handling solutions company, you’re not alone. However, here are the top six reasons why other inspectors made the leap. If any of these sound like you … then you’re probably ready.

Click the following link to download: 6 Signs That It’s Probably Time to Make the Leap for Your Inspection Business

On My Mind: Answer the Phone – by ASHI President, Tim Buell
26 Mar

On My Mind: Answer the Phone – by ASHI President, Tim Buell

To answer or not to answer your phone? This has always been one of the million-dollar questions in our industry. Here’s some context to help you make the right decision for you and your business.

Did you know it’s been estimated that as much as 85% of callers who can’t reach a company on the first try will not call back? And 75% of those same callers will not leave a voicemail. So, for home inspectors, it’s safe to assume that if you are out on an inspection with a client and Realtor® and the phone rings, if you don’t answer it, that person will most likely hang up and the business will be lost. On the flip side, if you do answer the call, you run the risk of upsetting your client and the Realtor® because you are being paid to complete their inspection and not answer the phone. Given that challenge, what exactly is a successful, in-demand inspector to do?

Click here to download this highly informative article from Tim Buell, President of ASHI

or

Click here to access the entire March 2018 ASHI Reporter

Questions to Ask When Hiring a Call Center
06 Sep

Questions to Ask When Hiring a Call Center

As a home inspector, don’t you hate it when people think all home inspectors are the same? That you are the same as every other home inspector out there? Of course, you know that isn’t true. There can be a big difference between home inspectors…in skill level, services offered, and price.

The same is true when it comes to hiring a call center to take your calls, book and schedule your inspection appointments, and represent you and your inspection company. There is a vast difference between call centers serving home inspectors…from how they represent you to your callers, the range of services they provide, to staff they employ, the systems they use and everything in between. Some do a little, some do a lot. Some do it well, some don’t.

So how can a home inspector figure all this out and make the best call center choice for what he wants, for what meets his needs? That is what this list of questions is meant to do, help you become knowledgeable by asking the right questions so you have the information you need to make a good decision for your business.

Click here to download the article.