The very moment a home inspector makes the decision to start their own business, the life cycle for that inspection business has begun.
While there are variations in the business life cycle phases for smaller businesses vs. larger corporations, the concept is still the same. The business begins, it grows, it reaches a maturity, and then it experiences a rebirth/renewal or simply falls into decline.
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As a home inspector, you’ll reach several milestones throughout your career. One of those milestones is when to engage the help of an integrated customer service and call handling solutions business. For some of the most successful inspection businesses in our industry today, making that decision was the first step toward truly accelerating their business growth.
As much as you might like to, you just can’t do it all by yourself. If you’re on the fence about taking the step towards hiring an integrated customer service and call handling solutions company, you’re not alone. However, here are the top six reasons why other inspectors made the leap. If any of these sound like you … then you’re probably ready.
Click the following link to download: 6 Signs That It’s Probably Time to Make the Leap for Your Inspection Business
To answer or not to answer your phone? This has always been one of the million-dollar questions in our industry. Here’s some context to help you make the right decision for you and your business.
Did you know it’s been estimated that as much as 85% of callers who can’t reach a company on the first try will not call back? And 75% of those same callers will not leave a voicemail. So, for home inspectors, it’s safe to assume that if you are out on an inspection with a client and Realtor® and the phone rings, if you don’t answer it, that person will most likely hang up and the business will be lost. On the flip side, if you do answer the call, you run the risk of upsetting your client and the Realtor® because you are being paid to complete their inspection and not answer the phone. Given that challenge, what exactly is a successful, in-demand inspector to do?
Click here to download this highly informative article from Tim Buell, President of ASHI
Click here to access the entire March 2018 ASHI Reporter
If your inspection business is in growth mode…make sure you’re not neglecting the people helping to make that growth possible. Click Here
As a home inspector, don’t you hate it when people think all home inspectors are the same? That you are the same as every other home inspector out there? Of course, you know that isn’t true. There can be a big difference between home inspectors…in skill level, services offered, and price.
The same is true when it comes to hiring a call center to take your calls, book and schedule your inspection appointments, and represent you and your inspection company. There is a vast difference between call centers serving home inspectors…from how they represent you to your callers, the range of services they provide, to staff they employ, the systems they use and everything in between. Some do a little, some do a lot. Some do it well, some don’t.
So how can a home inspector figure all this out and make the best call center choice for what he wants, for what meets his needs? That is what this list of questions is meant to do, help you become knowledgeable by asking the right questions so you have the information you need to make a good decision for your business.
Click here to download the article.
Do you use social media to help market your inspection business? Most of us already know how annoying it is if someone is “always selling” or promoting their business on social media, but here are some other techniques you might want to ensure you avoid to help grow your brand and online engagement. Click Here
What are the questions most likely to come an inspector’s way prior to the inspection? Frank Lesh, executive director of the American Society of Home Inspectors weighs in on this article. Click Here